Learning and Organisational Effectiveness  Royal Dutch Shell The Hague     Developed internal organisational effectiveness capability within Human Resources. Supported business leaders with team development; conducted post employee engagement survey interventions for high performing teams.

Programme Manager Global Workforce Strategy UK/US/India/Eastern Europe Led ten work streams to deliver global workforce strategy change programme to improve workflow while netting £45+ million in savings for Barclays. Orchestrated & mobilised resources, managed risks and issues, engaged stakeholders in a complex, technical and highly regulated environment during a time of organisational change

Project Management & Culture Change at Professional Services Firm Worked with newly formed Project Office to assess project management maturity, identify appropriate processes, tools and behaviours then provided executive coaching to enable consultants to effectively manage increasingly large complex international multiple site projects (e.g. Airbus, Rolls Royce).

Starwood Hotels 360 Feedback Implementation Reduced staff turnover and increased management effectiveness thru implementation of a web-based 360-evaluation process in 23 countries.  Managed multi-national team of HR directors, provided coaching and implementation advice to ensure employee engagement at all levels. Worked extensively with IT to ensure internet access and client-tailored enhancements (i.e. multiple languages) delivered on time and in budget

Change Management and Communication Offshore Resourcing   Directed cross-firm effort at KPMG to engage conservative European stakeholders, structure and implement communication strategies and coach partners on best practices to smooth transition to streamlined processes and new global staffing model/offshore resourcing in India during economic downturn.

NatWest Bank Learning Culture  Organisational Change Established a cost-effective and client focused new learning organization to meet competitive demands. Assessed needs, identified optimum regional training centre locations, planned office openings and developed processes, adapted systems, selected and trained staff to meet the development needs of 40,000 employees

Organisation & Culture Change BBC London Led 14-month project to establish a customer-focused culture for the Information and Archive service. Engaged staff through innovative customer surveys and process mapping, restructured organisation, directed installation of new telephony system under strict time constraints due to major office relocation. Project delivered on time and under budget to save £300,000 annually while dramatically improving service to BBC programme producers.

Learning Management Implementation GlaxoSmithKline Managed project life-cycle from user requirements, organizational change process and communication through installation of Learning Management System to enroll, track and manage training for 30,000 staff globally.

What learning and organisation clients say about working together:

“Very engaged & proactive consulting, conducted with a friendly and sensitive tone, with a good view to timely deliverables & action.” (Strategy Director, Royal Dutch Shell)

“KPMG benefited from Deborah’s knowledge and prior experience in communication strategies, including stakeholder profiling, framing and presentation of messages and medium of delivery.  I should like to highlight in particular her open and approachable style, and good listening skills, which helped us through some difficult discussions.”

“Deborah is very process focused and is always keen to explore new ways of working …”

“Deborah exhibits remarkable poise, grace under fire, resilience and perseverance under challenging circumstances … Her dedication as a leader and focus on a successful outcome are very impressive.”

“I cannot say enough about the wisdom and skills I have acquired from my coaching relationship with Deborah. I have taken away skills at both the raw technical level, right down to the ethereal nature of working with the ever-complex human being. It has been, without doubt, one of the most powerful learning experiences of my career and I feel privileged to have been coached by Deborah.”

“The work we did together (developing a competency map) was so impactful in so many unexpected ways – one of the most useful projects I ever did and I still draw on the experience. Years after we completed it I was able to use it as a tool to gain credibility with business stakeholders. And it was instrumental in permanently shifting my approach to thinking about competencies and capabilities.”

“The speed by which Deborah was able to get her head around the complexity of the in flight programme and the relevant stakeholders was very impressive. Barclays technology is a large and complex organisation and she made significant in-roads fast. I felt I could trust Deborah’s input and understanding of the key decisions and stakeholders.”